Frequently Asked Questions

An unban service is designed to help you appeal the restriction imposed on your game or account, whether it’s a temporary suspension, permanent ban, rewards removal, HWID ban, disqualification, mute, or similar action. Essentially, we assist you in contacting the game’s Support team and their accusations by crafting well-written and professionally structured tickets that address your in-game behavior.

We also help you understand the circumstances that might have led to your ban and provide other valuable support throughout the process.

When you choose our unban service, you’re paying for the expertise and assistance we offer, not for a guaranteed result. While we put in every effort to help you regain access to your game account – whether that means getting unbanned, unmuted, or re-enabled – we can’t promise a certain outcome. This is much like how a doctor can’t guarantee a treatment will work or a lawyer can’t assure a case will be overturned.

Absolutely! As long as you haven’t engaged in behavior like insulting, threatening, or harassing the game’s Customer Support team, you can still take advantage of our services and have a good chance at getting your account unbanned.
Just be sure to let us know in the order form if you’ve already filed an appeal, and provide a brief summary of your previous attempts. This helps us determine the best strategy for your case moving forward.

The timeline for the unban process largely depends on how quickly the game’s support team reviews your appeal and case. In some instances, if your appeal is escalated to another department, it may take longer. However, in most situations, a week or two are typically enough to reach a resolution, though this can also vary depending on how many tickets you decide to purchase.

A “ticket” refers to a custom defense letter we craft on your behalf, tailored specifically to your case, with the goal of getting your account unbanned. Each ticket represents one written communication, whether it’s the initial appeal or a follow-up response to the game support’s replies.

Essentially, 1 ticket equals 1 letter or message, which could be either the first appeal or a reply, depending on how the support team responds to your case. Tickets allow us to guide you through multiple steps of the appeal process, ensuring each communication is well-structured and professional.

We can provide our unban services for virtually any game, as long as the game has an active Support system in place. Whether it’s an MMORPG, FPS, MOBA, or any other genre, if the game offers a way to appeal or contact Support, we’re able to assist.

This includes both popular titles and lesser-known games, as long as there’s a process for submitting and responding to appeals. Our expertise spans across a wide range of platforms and game types, so no matter the game, if there’s a chance to appeal a ban, we’re here to help guide you through it!

We have years of experience with virtually every single possible game ban reason, as well as with almost any gaming company and their Support.
The ban reasons we have experience with and have been successful at overturning include, but aren’t limited to allegations of:
– third party usage (bots, cheats, scripts);
– usage of exploits or bugs;
– toxicity / negativity (except for real life threats and racial slurs);
– buying / selling in-game currency or items;
– buying / selling PvP / PvE boosts, carries or power leveling;
– buying / selling accounts or account services;
– account sharing;
– VPN usage / IP discrepancies.
While we can help you with pretty much any game account ban, we do however NOT provide our services for accounts accused of being involved in the following activities:
– racism or real life threats;
– charge backs / refunds / fraud;
– usage of fake IDs;
– scamming of real-life currency and / or goods, as well as scamming of any kind;
– any actual illegal activity.

Because each case is unique – whether it’s due to the game, the specific reason for the ban, or other circumstances – we can’t offer a precise percentage or guarantee of success. The unbanning chances vary greatly depending on factors such as the severity of the offense, the game’s policies, and how well the appeal is received.

There have been instances where accounts that seemed nearly impossible to recover were unbanned with just one well-crafted letter. However, it’s important to understand that while we strive to achieve the best possible outcome, sadly, not every case will have the same result. Some may require multiple attempts, and in some cases, success might not be possible. We approach each situation with the goal of maximizing your chances, but the outcome ultimately depends on various factors beyond our control.

We don’t track our success rate it in a way that would provide a meaningful or accurate percentage for all cases. Each situation is different, and success depends on a variety of factors, such as the game’s policies, the nature of the ban, and how the Support team handles appeals.

While we’ve helped many clients successfully regain access to their accounts, we believe it would be misleading to provide a generic success rate. Every case is unique, and applying a single percentage could create unrealistic expectations for potential customers. Our focus is on giving you the best possible chance of unbanning your account, rather than promising outcomes based on statistics that don’t account for individual circumstances.

In all honesty, there’s no practical or reliable way to predict the exact chances of success, let alone guarantee an unban. Each gaming account ban is unique, whether it’s due to the reason for the ban, the timing, or even the specifics of a ban wave. Attempting to guarantee an unban would be like a doctor promising a 100% cure for a rare condition or a lawyer assuring they can overturn a conviction with certainty.

Anyone who claims they can provide a specific “success rate” for your case is simply not being truthful. The reality is that while we work hard to maximize your chances, no one can guarantee the outcome when it comes to account bans.

Our refund policy is straightforward: we do not offer refunds unless we are entirely unable to deliver the service, meaning if we are unable to write or send you any tickets. Once we begin working on your case, our time, effort, and expertise are dedicated to crafting personalized appeals, which is the core of the service you’re purchasing.

Even if the outcome of your case isn’t successful, the work we put into writing and submitting your tickets still reflects our commitment to helping you, which is why refunds are not provided. You are paying for the service itself, not a guaranteed result.

Thank you! You can generally expect to receive your ticket quickly, though we can’t provide an exact timeframe in minutes or hours. In rare cases, it may take up to 24 hours, particularly during high-demand periods like ban waves when we’re handling a larger volume of clients.

The time it takes to receive your ticket also depends on the package you select. VIP customers receive top priority, meaning their tickets are processed ahead of those in the Hotshot and Fiver packages, ensuring faster service for higher-tier packages.

The time it takes to receive a response from the game’s Support team can range from a few minutes or hours to several days or even weeks, though longer delays are rare. Sometimes, delays occur because the Support team has either escalated your case to another department or is carefully reviewing the evidence they believe supports their decision.

While we ensure that your unban tickets are sent to you as quickly as possible, we have no control over when or how the game’s Support responds. If more than 5 days pass without a reply, please contact us. We will provide you with the next ticket and guide you on an alternative approach, if applicable, for that specific game.

We only write the tickets in English. However, if you prefer to communicate with the game’s Support in a different language, you can translate the ticket yourself. It’s important to maintain the same structure, format, and tone as the original when translating, to ensure the message stays as effective as possible.

This is especially recommended if you’ve previously contacted Support in your own language before purchasing our unban services, as it helps maintain consistency in your communication with them.

No, we don’t need your account information, and we’ll never ask for it. There’s no reason for us to know your account name, email, or password. You will be the one sending the ticket we write for you from your own account. This ensures that the game’s Support team knows which account the appeal is coming from and which account you want unbanned, all without needing to share any sensitive information with us.

Nope, we don’t work with or for any game company, nor do we have any connections or acquaintances within game companies. We are simply a service that specializes in writing unban tickets for our customers. Any success we achieve comes purely from the well-crafted appeals we create, not through any “special software” or insider connections. In other words, our results are based entirely on the quality of our tickets, not any external influence or shortcuts.

Yup and thank you for reading our FAQ page! Please feel free to use the “readfaq” coupon for a 3% discount on any of our packages!